Refund & Cancellation Policy

If you are a consumer buying at a distance, a statutory 14-day cancellation right may apply. How it applies depends on whether you buy downloadable software or a service, and on when supply begins. We will not treat a download or activation alone as a blanket waiver of your statutory rights.

SyncVault Mobile is sold on a fixed-term, prepaid licence for one device. Bang-Tidy is sold with a one-device lifetime software licence, and NetworkMD Vault with a one-Vault-instance lifetime software licence. The lifetime licences are one-off purchases, not subscriptions. None of these software licences auto-renews.

After we confirm your order, we invoice you for payment by bank transfer. Once payment is handled, we provide a private download link and licence. If you request a cancellation or refund, we assess it against your statutory rights and the circumstances of supply. We do not treat downloading or activating software alone as removing your statutory rights.

Managed hosting and other ongoing services, where agreed, are separate from software licences. Their scope, billing period and cancellation arrangements are agreed for the individual service. A software lifetime licence does not give an indefinite right to hosting. Contact us to discuss cancellation or a refund for a service; your statutory rights remain unaffected.

Email hello@mdstack.co.uk with your name and invoice reference, if available. Tell us which software licence or service the request concerns. We will review the request and explain the outcome, including how any refund due will be arranged.

Your rights under the Consumer Rights Act 2015 are unaffected by this policy. If software or a service is faulty or not as described, you may have rights to a remedy, including a repair, replacement, price reduction or refund, depending on the circumstances.

Refund and cancellation requests: hello@mdstack.co.uk. Trading name: MDStack · David Robertson · Collingwood Buildings, 38 Collingwood Street, Newcastle, NE1 1JF.