Terms of Service

MDStack is the trading name of David Robertson, a sole trader of Collingwood Buildings, 38 Collingwood Street, Newcastle, NE1 1JF, United Kingdom. You can reach us at hello@mdstack.co.uk. In these terms, “we”, “us”, and “our” mean MDStack.

We offer software licences and, where agreed separately, managed services. SyncVault Mobile is licensed for a fixed term. Bang-Tidy and NetworkMD Vault are sold with lifetime software licences. Managed hosting is a separate service and is not included in a software licence.

Software orders begin with an enquiry. We confirm the order details and issue an invoice; payment is arranged by bank transfer. After payment is handled, we provide a private download link and licence. Bespoke work and managed services are scoped and invoiced separately, with their own agreed service terms.

• All prices are shown in pounds sterling (GBP, £).
• We are not VAT-registered, so no VAT is charged on our prices.
• SyncVault Mobile licences are fixed-term and prepaid. They do not auto-renew; a new term requires a new purchase.
• Bang-Tidy and NetworkMD Vault are one-off lifetime software licences. They are not subscriptions and do not auto-renew.
• Any hosting or other ongoing service is separate from the software licence. Its price, billing and cancellation arrangements are agreed for that service.

You agree not to:

• Use the service for any unlawful purpose or in breach of any applicable law or regulation
• Attempt to disrupt, overload, gain unauthorised access to, or interfere with the software or services
• Reverse-engineer, resell, or sublicense the software except as expressly permitted
• Use the service to store or distribute unlawful, infringing, or harmful content

One SyncVault Mobile fixed-term licence covers one device. Its term begins when the licence is issued or activated, not on the invoice date; we confirm the start date when we supply it. The right to use the software under that licence ends when the paid term expires unless a new term is purchased.

One Bang-Tidy lifetime licence covers one device. One NetworkMD Vault lifetime licence covers one Vault instance. A lifetime licence gives an indefinite right to use the purchased software, with updates provided for the supported lifetime of the product. It does not include perpetual hosting or other ongoing services.

We (or our licensors) retain intellectual property rights in the software and the site. Any additional licence conditions are confirmed with you before purchase.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under the law of England and Wales — including your statutory rights as a consumer.

Subject to that:

• We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data. (MDStack apps are local-first; you remain responsible for your own backups.)
• Our total liability to you arising out of or in connection with the service is limited to the total amount you paid us in the 12 months before the event giving rise to the claim.

If you are a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See our Refund & Cancellation Policy for details.

We may update these terms from time to time. The “last updated” date above reflects the current version. Continued use of the service after a change means you accept the updated terms.

These terms and any dispute arising out of them are governed by the laws of England and Wales, and are subject to the jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your home jurisdiction.